FAQ
faq
Welcome to Le Quadri KL’s Frequently Asked Questions (FAQ).
Here we have compiled our answers to some of the questions that you may have about our hotel.
General
Rooms and Reservations
Our check-in time is at 3 pm (in the event of high occupancy, check-in might be later). Should you need earlier accommodation, please do inform us, although it is not guaranteed as it is subject to the availability of the rooms. Upon arrival at the premises, guests are required to present a valid form of identification stating their name, address, nationality, identity card number, place and date of issue to ascertain the identity to be saved in the registry. Le Quadri KL will make every effort to honour any special requests (specific floor or room number, extra mattresses, crib, etc.), subject to availability upon your arrival. Le Quadri KL reserves the right to refuse service to any guests who do not follow or comply with our hotel policies.
Our check-out time is at 2 pm. Requests for a late check-out can be directed to the front desk on the morning of your departure and may be subject to availability and/or an additional charge.
Le Quadri KL is a smoke-free hotel. If a guest is caught smoking in any areas within the hotel premises, the management will levy a “Smoke Elimination Fee” of RM200 that will be posted to the guest’s account upon check-out. Kindly note that in line with the Malaysian Government’s proposal to pass the Control of Smoking Products for Public Health Act 2024 (Act 852), which effectively makes all hotel premises “Smoke-Free”. This policy may be revised from time to time.
We offer complimentary internet access (WiFi) in all guest rooms and public spaces. In-house hotel guests can connect up to two concurrent devices per room. For dining guests, Wi-Fi access is available but is chargeable. We make great effort to balance the load connected, though occasionally, guests may still face some speed limitations when browsing. For in-house hotel guests, should you require additional concurrent devices or dedicated bandwidth, please contact our team at the reception.
Our Fitness Centre is located on Level 1 and is open from 8 am to 9 pm every day. The centre features free weights, treadmills and stationary bikes. For more information, please refer to our Facilities page.
Yes, we do. Our Guest Laundry Service is chargeable. The cost of the laundry would also depend on how fast your laundry will be ready for collection.
Yes we do. Our Room Service operates 24 hours a day, 7 days a week.
No. We do not have Business Centre facilities. However, guests can still use our Free Wifi to do business work.
Yes, we do provide carparks within Le Quadri KL’s premises. This is a covered car park, which is provided on a complimentary basis for our in-house room guests. The carparks are based on a first-come, first-served basis. Please be informed that the vehicles are parked at the owners’ own risk.
The carparks outside Le Quadri KL premises are under the jurisdiction of the local council. Vehicles parked in front of LE QUADRI are at the owners’ own risk and Le Quadri KL will not be liable for any damage or loss.
Yes, we do have a swimming pool at the UCSI Residence 2 building.
If you booked directly from our website or over the phone, please contact us
+6 011 3534 5879 to modify or cancel your reservation.
As an alternative, drop us an email at
[email protected].
For reservations made via Agoda.com, Booking.com, Expedia.com, Hotels.com, etc., kindly contact the respective customer service centres from the channel that you booked from.
Kindly contact the customer representative of the channel through which you made your reservation.
Rooms and Suites
| Accommodations | Number of Units | Size (all in SQFT) |
|---|---|---|
| Executive Suite | 2 | 444 |
| Deluxe Suite | 8 | 302 |
| Deluxe Queen | 22 | 215 |
| Deluxe Single | 6 | 158 |
| Standard Twin | 51 | 159 |
| Standard Queen | 9 | 159 |
| Standard Single | 6 | 111 |
UCSI Residence 2
| Accommodations | Number of Units | Size (All in SQFT) |
|---|---|---|
| Type A | 15 | 1200 |
| Type B | 2 | 1500 |
| Type C | 4 | 1500 |
ALL SIZES PROVIDED ARE APPROXIMATE.
You must be 18 years of age with a valid ID to check in to the hotel.
We require a credit card at the time of booking. You must cancel outside of 72 hours prior to arrival to avoid a one night’s room and tax to your card. If you do not provide your credit card details, this is considered a NON-GUARANTEED reservation and we reserve the right to release your room reservation by 6pm on the day of arrival. Please note that for special rates, packages and certain peak seasons, this policy is subject to change. The following cancellation charges will be applicable upon your confirmation;
- – 50% of total estimated charges if cancelled 30 days prior to the actual date of arrival
- – 75% of total estimated charges if cancelled 15-29 days prior to the actual date of arrival
- – 100% of total estimated charges if cancelled 14 days prior to the actual date of arrival
Yes, presentation of a valid government-issued identification is required at the time of check in.
Children below the age of 12 and under stay for free in existing bedding when accompanied by an adult. The maximum number of children allowed in all rooms when using existing bedding is one only.
No, we do not have interconnecting rooms. However, our friendly front desk should be able to accommodate having your rooms near each other.
Yes, we do. An early departure fee in the amount of up to one night’s room charge and tax will apply.
Direction and Transportation
Please see our Map page. If you have any difficulties, please call us directly at +6 011 3534 5879
Our GPS Coordinates are 1°33’53.5″N 110°24’19.2″E or 1.564861, 110.405326. Please note that the coordinates used on Google Maps and Waze may differ from the ones above.
Should you have any queries concerning your bill, please contact us at +6 011 3534 5879 or drop us an email at [email protected].
For Credit Cards, we currently accept VISA and MASTERCARD. When you check in to Le Quadri KL, we will take a room deposit via cash or an authorisation from your credit card to cover any incidental charges, such as Room Service. For deposits paid by cash, we will refund this amount at checkout, depending on the mode of payment. For deposits via the authorisation of your credit card, the amount is only blocked on your credit card. In the event of no additional charges, the merchant bank will release this authorisation from your account within 5 working days after checkout. We do not accept personal cheques.
General
General
Our check-in time is at 3 pm (in the event of high occupancy, check-in might be later). Should you need earlier accommodation, please do inform us, although it is not guaranteed as it is subject to the availability of the rooms. Upon arrival at the premises, guests are required to present a valid form of identification stating their name, address, nationality, identity card number, place and date of issue to ascertain the identity to be saved in the registry. Le Quadri KL will make every effort to honour any special requests (specific floor or room number, extra mattresses, crib, etc.), subject to availability upon your arrival. Le Quadri KL reserves the right to refuse service to any guests who do not follow or comply with our hotel policies.
Our check-out time is at 2 pm. Requests for a late check-out can be directed to the front desk on the morning of your departure and may be subject to availability and/or an additional charge.
Le Quadri KL is a smoke-free hotel. If a guest is caught smoking in any areas within the hotel premises, the management will levy a “Smoke Elimination Fee” of RM200 that will be posted to the guest’s account upon check-out. Kindly note that in line with the Malaysian Government’s proposal to pass the Control of Smoking Products for Public Health Act 2024 (Act 852), which effectively makes all hotel premises “Smoke-Free”. This policy may be revised from time to time.
We offer complimentary internet access (WiFi) in all guest rooms and public spaces. In-house hotel guests can connect up to two concurrent devices per room. For dining guests, Wi-Fi access is available but is chargeable. We make great effort to balance the load connected, though occasionally, guests may still face some speed limitations when browsing. For in-house hotel guests, should you require additional concurrent devices or dedicated bandwidth, please contact our team at the reception.
Our Fitness Centre is located on Level 1 and is open from 8 am to 9 pm every day. The centre features free weights, treadmills and stationary bikes. For more information, please refer to our Facilities page.
Yes, we do. Our Guest Laundry Service is chargeable. The cost of the laundry would also depend on how fast your laundry will be ready for collection.
Yes we do. Our Room Service operates 24 hours a day, 7 days a week.
No. We do not have Business Centre facilities. However, guests can still use our Free Wifi to do business work.
Yes, we do provide carparks within Le Quadri KL’s premises. This is a covered car park, which is provided on a complimentary basis for our in-house room guests. The carparks are based on a first-come, first-served basis. Please be informed that the vehicles are parked at the owners’ own risk.
The carparks outside Le Quadri KL premises are under the jurisdiction of the local council. Vehicles parked in front of LE QUADRI are at the owners’ own risk and Le Quadri KL will not be liable for any damage or loss.
Yes, we do have a swimming pool at the UCSI Residence 2 building.
Rooms and Reservations
If you booked directly from our website or over the phone, please contact us
+6 011 3534 5879 to modify or cancel your reservation.
As an alternative, drop us an email at
[email protected].
For reservations made via Agoda.com, Booking.com, Expedia.com, Hotels.com, etc., kindly contact the respective customer service centres from the channel that you booked from.
Kindly contact the customer representative of the channel through which you made your reservation.
Rooms and Suites
| Accommodations | Number of Units | Size (all in SQFT) |
|---|---|---|
| Executive Suite | 2 | 444 |
| Deluxe Suite | 8 | 302 |
| Deluxe Queen | 22 | 215 |
| Deluxe Single | 6 | 158 |
| Standard Twin | 51 | 159 |
| Standard Queen | 9 | 159 |
| Standard Single | 6 | 111 |
UCSI Residence 2
| Accommodations | Number of Units | Size (All in SQFT) |
|---|---|---|
| Type A | 15 | 1200 |
| Type B | 2 | 1500 |
| Type C | 4 | 1500 |
ALL SIZES PROVIDED ARE APPROXIMATE.
You must be 18 years of age with a valid ID to check in to the hotel.
We require a credit card at the time of booking. You must cancel outside of 72 hours prior to arrival to avoid a one night’s room and tax to your card. If you do not provide your credit card details, this is considered a NON-GUARANTEED reservation and we reserve the right to release your room reservation by 6pm on the day of arrival. Please note that for special rates, packages and certain peak seasons, this policy is subject to change. The following cancellation charges will be applicable upon your confirmation;
- – 50% of total estimated charges if cancelled 30 days prior to the actual date of arrival
- – 75% of total estimated charges if cancelled 15-29 days prior to the actual date of arrival
- – 100% of total estimated charges if cancelled 14 days prior to the actual date of arrival
Yes, presentation of a valid government-issued identification is required at the time of check in.
Children below the age of 12 and under stay for free in existing bedding when accompanied by an adult. The maximum number of children allowed in all rooms when using existing bedding is one only.
No, we do not have interconnecting rooms. However, our friendly front desk should be able to accommodate having your rooms near each other.
Yes, we do. An early departure fee in the amount of up to one night’s room charge and tax will apply.
Direction and Transportation
Please see our Map page. If you have any difficulties, please call us directly at +6 011 3534 5879
Our GPS Coordinates are 1°33’53.5″N 110°24’19.2″E or 1.564861, 110.405326. Please note that the coordinates used on Google Maps and Waze may differ from the ones above.
Dining
Please refer to our Restaurant page for further details.
Accounting
Should you have any queries concerning your bill, please contact us at +6 011 3534 5879 or drop us an email at [email protected].
For Credit Cards, we currently accept VISA and MASTERCARD. When you check in to Le Quadri KL, we will take a room deposit via cash or an authorisation from your credit card to cover any incidental charges, such as Room Service. For deposits paid by cash, we will refund this amount at checkout, depending on the mode of payment. For deposits via the authorisation of your credit card, the amount is only blocked on your credit card. In the event of no additional charges, the merchant bank will release this authorisation from your account within 5 working days after checkout. We do not accept personal cheques.